Bridge Salesforce with Azure DevOps, Jira,
ServiceNow, Xurrent & Zendesk
— natively, with ADL Connect
ADL Connect is the Salesforce-native AppExchange app that bridges your CRM with Jira, Azure DevOps, ServiceNow, Xurrent (4me) and Zendesk. Sales, support, and engineering finally work off the same record — with bi-directional sync, custom field mapping, and secure inbound updates that hit in seconds, not on a 15-minute cron. One install, five integrations, zero tab-switching.
We Fix Tech Headaches, So You Don’t Have To.
Trusted by Companies Worldwide
Five integrations. One install.
ADL Connect sits at the center — routing every record, status and comment to the right tool and back.
One sync engine. Every tool. Live.
ADL Connect is the Salesforce-native bridge that keeps your CRM in lockstep with the tools your teams already use.
- Bi-directional sync — Jira tickets, ServiceNow incidents, Zendesk cases and Salesforce records all stay aligned with custom field mapping.
- Secure inbound, not cron — updates hit in seconds, not on a 15-minute polling cycle.
- One AppExchange install — no per-tool connectors, no separate vendor contracts.
- Native security model — runs inside your Salesforce org and honors sharing rules, FLS and audit logging.
- One Lightning console — sales, support and engineering work the same record without tab-switching.
Key benefits of ADL Connect
Everything you need to keep Salesforce, your engineering teams, and your ITSM stack in lockstep — automatically.
Bi-Directional Sync
A change anywhere reflects instantly on the Salesforce record — and back. Across all five platforms.
Real-Time Updates
Secure inbound sync delivers field, status, and comment updates in seconds — not on a 15-minute cron.
Custom Field Mapping
Map any Salesforce field to any field in your connected tools — picklists, dates, lookups, custom objects.
Automated Workflows
Auto-create issues, tickets and incidents from Salesforce cases. Trigger Flows on every sync event.
360° Visibility
See sprint progress, ITSM incidents and customer tickets right inside Salesforce — every team aligned.
Enterprise Security
OAuth 2.0, encrypted credentials, Salesforce-native — your data never leaves a trust boundary you control.
HOW IT WORKS
Live in days, not months
Four simple steps. No middleware. No third-party servers.
Install from AppExchange
One-click install — security-reviewed and ready in any Salesforce org.
Pick Your Integrations
Enable any combination of Jira, DevOps, ServiceNow, Xurrent or Zendesk.
Map Your Fields
Drag-and-drop mapping with sensible defaults — for cases, tickets, incidents, and custom objects.
Sync in Real Time
Watch records, statuses and comments sync automatically — both ways, instantly.
More Than Just Connectors
BUILT FOR EVERY TEAM
One product. Every team. Endless wins.
Support & Service
Convert customer cases into Jira / DevOps issues or Zendesk tickets with one click. See updates inside Service Cloud.
Engineering & DevOps
Stay in Jira or Azure DevOps where you already work. ADL Connect pushes customer context to your backlog — automatically.
IT Service Management
Sync ServiceNow and Xurrent incidents, change requests, CMDB items and SLAs with Salesforce — full ITSM visibility.
Why Choose Us
The Right IT Partner for You
Discover the values and strengths that make us a trusted IT partner.
At ADL Solution, we don’t just develop, we engineer impact.From first sketch to final rollout, our end-to-end Salesforce CRM solutions are designed to elevate performance, streamline operations, and spark growth. Every stage is powered by strategic thinking, sleek design, and a deep understanding of what makes your business tick.
Farana Gowskhan
CEO adl solution
Experienced IT Professionals
built to perform
Client Centered Approach
design to final deployment
Commitment to Excellence
understanding of your business needs
Testimonial
What Our Clients Say
Seamless Integration, Excellent Support, and Exciting Features
ADL Connect has been a game-changer for our organization by seamlessly integrating our Salesforce instance with Azure DevOps. Our support teams use the tool to link their Salesforce cases to existing Azure DevOps Work Items, ensuring streamlined communication and better collaboration between teams. What's particularly helpful is the ability to relate multiple cases to a single bug, which simplifies tracking and resolution processes. ADL Connect continues to exceed our expectations and has become an invaluable tool for bridging Salesforce and Azure DevOps. Highly recommend!
Excellent tool and support
Our company evaluated a number of vendors to establish a connection between Salesforce and Azure, and going with ADL Connect was the clear choice. They responded promptly to our demo request, answered a number of questions from representatives across our business, and continued to provide excellent support as we tested, and ultimately purchased, this tool. I highly recommend ADL Connect if you're looking for a no-code integration tool.
Have used both for ADO and Jira, 10/10 experience
App works great, is easy to use. Support team is very helpful as is the setup video online. Has been a consistent integration and was great to try it out a few times via the free version, however for any meaningful quantity of tickets needing to sync between Salesforce and ADO/JIRA you'll need to get the paid version for sure because of the limits of the free version. Regardless, anytime I've ran into a problem their support team was awesome and very responsive and knowledgable as well. Once set up correctly, runs great!
Easy to configure and helpful support
Using this app for both ADO and JIRA integration. Configuring the connector is very easy and quick. Even if there are some obstacles or issues support is always helpful and provide help within hours! Nothing more to be added here - this can be setup within a day and gives you amazing functionalities.
Easy Connection for ADO and SF
Once we got everything synced and built, we have not had any issues. Support was a great help to get us up and running and to ensure we had everything we needed. Their help along with the provided materials made syncing ADO with Salesforce a breeze.
Let’s Build Something Great
Our Salesforce-accredited team delivers end-to-end setup, tailored configurations, and smooth deployments — from first sketch to final rollout.
FAQ
Clear Answers to Help You
ADL Connect is a Salesforce-native AppExchange app that bridges Salesforce with five platforms in a single install — Jira (Cloud and Data Center), Azure DevOps (Services and Server), ServiceNow, Xurrent (4me) and Zendesk. No per-tool connectors, no separate vendor contracts.
Yes. ADL Connect lets you map and sync any standard or custom Salesforce objects and fields — cases, opportunities, custom objects, picklists, dates, lookups — to records in any connected tool.
Yes. ADL Connect supports many-to-many linking across all five platforms — multiple Salesforce records can be tied to one external record, and a single Salesforce record can link to many external records.
Yes. Sync rules are fully configurable — by record type, owner, queue, picklist value, custom field, or any Salesforce criteria. Route the right records to Jira, Azure DevOps, ServiceNow, Xurrent or Zendesk — only when you want them to sync.
Yes. ADL Connect supports bi-directional creation across all five platforms — a Salesforce case (or any object) can be created directly from a Jira issue, Azure DevOps work item, ServiceNow incident, Xurrent request or Zendesk ticket, with all fields pre-populated.
Yes. ADL Connect is webhook-driven, not cron-based — field, status, comment and attachment updates flow in seconds, not on a 15-minute polling cycle. You can also trigger manual updates whenever needed.
Any fields you choose — titles, descriptions, statuses, comments, attachments, custom picklists, dates, lookups, and custom objects — across Jira, Azure DevOps, ServiceNow, Xurrent and Zendesk, with full drag-and-drop custom field mapping.
Yes. ADL Connect is a Salesforce-native AppExchange app that runs inside your Salesforce org, honors sharing rules, FLS and audit logging. Credentials are encrypted and OAuth 2.0 is used for every connected platform — your data never leaves a trust boundary you control.
Most teams go live in days, not months. Install from AppExchange, pick the integrations you need, drag-and-drop map your fields with sensible defaults, and start syncing in real time — no middleware, no third-party hosting.
Yes. Install from the Salesforce AppExchange and try ADL Connect with included sync limits across all five platforms. Upgrade whenever you're ready for unlimited records and full enterprise features.
Notes from the ADL Connect team
Architecture deep-dives, integration playbooks, and product updates — straight from the team that builds ADL Connect.
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