Salesforce integration tools for Jira, Azure DevOps, ServiceNow, Xurrent & Zendesk
ADL Connect is a native Salesforce connector app that bridges your CRM with the platforms your teams already use. Install it from the Salesforce AppExchange in minutes and keep every record in sync in real time, with no middleware.
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Five integrations. One Salesforce app.
ADL Connect is one of the few Salesforce tools that connects five platforms from a single AppExchange install. Two-way sync, hosted inside your org.
One sync engine. Every tool. Live.
ADL Connect is the Salesforce-native bridge that keeps your CRM in lockstep with the tools your teams already use.
- Bi-directional sync — Jira tickets, ServiceNow incidents, Zendesk cases and Salesforce records all stay aligned with custom field mapping.
- Secure inbound, not cron — updates hit in seconds, not on a 15-minute polling cycle.
- One AppExchange install — no per-tool connectors, no separate vendor contracts.
- Native security model — runs inside your Salesforce org and honors sharing rules, FLS and audit logging.
- One Lightning console — sales, support and engineering work the same record without tab-switching.
Key benefits of the ADL Connect Salesforce connector app
Everything you need to keep sales, support and engineering working from the same data.
Bi-directional sync
Changes in Salesforce or the connected platform update the other side automatically.
Real-time updates
Records refresh in seconds, so nobody works from stale ticket data.
Custom field mapping
Map standard and custom Salesforce fields to the fields your teams actually use.
Automated workflows
Create and update records from Salesforce triggers without manual re-entry.
360-degree visibility
See linked tickets, issues and work items right on the Salesforce record.
Enterprise security
Runs natively on the Salesforce platform with your existing permissions.
HOW IT WORKS
Live in days, not months
Four simple steps from AppExchange install to real-time sync.
Install from AppExchange
Add the Salesforce app to your org in a few clicks.
Connect your platforms
Authenticate Jira, Azure DevOps, ServiceNow, Xurrent or Zendesk.
Configure field mapping
Choose which fields sync and in which direction.
Enable real-time sync
Turn it on and let records flow both ways.
More than just Salesforce tools
How ADL Connect compares with other Salesforce integration tools.
BUILT FOR EVERY TEAM
One Salesforce app. Every team.
Support & Service
Agents see engineering status on the case, so customers get answers without escalation loops.
Engineering & DevOps
Developers get customer context inside Jira and Azure DevOps without logging in to Salesforce.
IT Service Management
Sync incidents and requests from ServiceNow and Xurrent with the accounts they affect.
Why Choose Us
The Right IT Partner for You
Discover the values and strengths that make us a trusted IT partner.
At ADL Solution, we help organizations maximize the value of Salesforce CRM through secure, real-time integrations with Jira, Azure DevOps, ServiceNow, Zendesk, and Xurrent. Our Salesforce-native solutions eliminate manual work, improve collaboration, and keep customer, support, engineering, and IT teams connected with synchronized data and automated workflows.
Farana Gowskhan
CEO adl solution
Experienced IT Professionals
built to perform
Client Centered Approach
design to final deployment
Commitment to Excellence
understanding of your business needs
Testimonial
What Our Clients Say
Seamless Integration, Excellent Support, and Exciting Features
ADL Connect has been a game-changer for our organization by seamlessly integrating our Salesforce instance with Azure DevOps. Our support teams use the tool to link their Salesforce cases to existing Azure DevOps Work Items, ensuring streamlined communication and better collaboration between teams. What's particularly helpful is the ability to relate multiple cases to a single bug, which simplifies tracking and resolution processes. ADL Connect continues to exceed our expectations and has become an invaluable tool for bridging Salesforce and Azure DevOps. Highly recommend!
Excellent tool and support
Our company evaluated a number of vendors to establish a connection between Salesforce and Azure, and going with ADL Connect was the clear choice. They responded promptly to our demo request, answered a number of questions from representatives across our business, and continued to provide excellent support as we tested, and ultimately purchased, this tool. I highly recommend ADL Connect if you're looking for a no-code integration tool.
Have used both for ADO and Jira, 10/10 experience
App works great, is easy to use. Support team is very helpful as is the setup video online. Has been a consistent integration and was great to try it out a few times via the free version, however for any meaningful quantity of tickets needing to sync between Salesforce and ADO/JIRA you'll need to get the paid version for sure because of the limits of the free version. Regardless, anytime I've ran into a problem their support team was awesome and very responsive and knowledgable as well. Once set up correctly, runs great!
Easy to configure and helpful support
Using this app for both ADO and JIRA integration. Configuring the connector is very easy and quick. Even if there are some obstacles or issues support is always helpful and provide help within hours! Nothing more to be added here - this can be setup within a day and gives you amazing functionalities.
Easy Connection for ADO and SF
Once we got everything synced and built, we have not had any issues. Support was a great help to get us up and running and to ensure we had everything we needed. Their help along with the provided materials made syncing ADO with Salesforce a breeze.
FAQ
Clear answers to help you
A Salesforce connector app syncs records between Salesforce and another platform. ADL Connect connects Salesforce to Jira, Azure DevOps, ServiceNow, Xurrent and Zendesk.
Yes. You install it directly from the Salesforce AppExchange into your org.
A connected app is a Salesforce setting that lets an external application authenticate with your org. ADL Connect is a complete integration app that syncs records between Salesforce and your other platforms.
No. ADL Connect runs natively inside Salesforce, so there is no separate middleware layer to host or maintain.
Notes from the ADL Connect team
Architecture deep-dives, integration playbooks, and product updates — straight from the team that builds ADL Connect.
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Read MoreInstall the Salesforce app your teams will actually use
Start from the AppExchange, or book a demo and see your own data sync.