Sync Salesforce with Xurrent
— natively, bi‑directionally,
in seconds
Bridges Salesforce CRM and Xurrent ESM (formerly 4me) with bi-directional sync of requests, incidents, problems, changes and service instances — managed entirely from your Salesforce org. No middleware. No cron jobs. No tab-switching.
Everything Salesforce & Xurrent teams need in one place
Four core capabilities every connector deserves — shipped from day one, maintained by the team that built them.
Bi-directional Sync
Salesforce updates push to Xurrent; Xurrent updates flow back to the record — with full audit history.
No-Code Field Mapping
Drag-and-drop mapping for standard and custom fields, including picklists and lookup relationships.
Real-time Sync
Secure-inbound delivery hits records in seconds — not on a 15-minute cron job.
Native Security
Runs inside Salesforce trust boundary. Named credentials, FLS, encryption and audit logs out of the box.
One Salesforce-native app that bridges every Xurrent workflow
ADL Connect installs from AppExchange in minutes and runs entirely inside your Salesforce org. No external middleware, no hosting, no IT ticket. Map any Salesforce object to any Xurrent record, sync comments, attachments and field changes in real time, and keep both sides honest with a full audit trail.
Built on Salesforce. Connected to Xurrent.
Native on the Salesforce side — ADL Connect runs as a managed package, with a hardened API bridge to the Xurrent ESM.
Salesforce Cloud
- Standard objects: Cases, Accounts, Opportunities
- Custom objects & record types
- Files & attachments included
- FLS, profile & permission honor
- Salesforce Flows & Apex triggers
- Sync by record type, field, or custom event
Xurrent ESM
- All standard record types & statuses
- Custom records, fields & types
- Relationships, hierarchies & links
- All file types incl. images, PDFs, ZIP
- Rich comments & notes (HTML preserved)
- Record links, relationships, dependencies
Every Xurrent object. Mapped, synced, audited.
From records to attachments to comments — ADL Connect handles the data Salesforce and Xurrent teams actually care about.
Records
Attachments
Comments & Notes
Links & Search
Live in minutes, not months
Install, connect, map. Three steps to a live Salesforce–Xurrent bridge running entirely inside your org.
Install from AppExchange
One-click managed package install. No external middleware, no IT ticket, no hosting to maintain.
Connect & authenticate
Authorize Salesforce ↔ Xurrent via named credentials and a guided OAuth flow. Encrypted end-to-end.
Map & go live
Drag-and-drop field mapping, set sync rules, then watch records flow in real time. First sync in under 15 minutes.
See it in action in 3 minutes
A short visual tour of ADL Connect — the same engine that powers the Xurrent connector.
Everything you need, beautifully explained
Setup walkthroughs, configuration recipes, and the answer to every “why?” — all in one searchable hub.
Built to teach, designed to guide
Every setting documented. Every flow explained. Every edge case covered — in clear, searchable docs.
ADL Connect vs the other Salesforce–Xurrent connectors
Side-by-side with the most-installed listings. Same workflow, very different architecture.
| Feature | Other ConnectorsTypical iPaaS / middleware | RecommendedADL ConnectSalesforce-native |
|---|---|---|
| InstallationHow you get started | One-click AppExchange | |
| AppExchange NativeRuns inside Salesforce org | ||
| Free version availableTry without sales call | ||
| Sync latencyTime from change to record | Real-time (secs) | |
| Bi-directionalTwo-way updates | ||
| No-code field mappingDrag & drop | Full UI | |
| Custom object supportBeyond standard objects | ||
| Attachments syncFull payload | ||
| Comments / notes syncRich-text bridging | ||
| Multi-tool supportBeyond Xurrent | Jira + ADO + SN + Zendesk + Xurrent | |
| Security modelData residency | Lightning Data Service | |
| Setup timeTime-to-first-sync | Minutes | |
| Pricing modelHow licensing scales | Flat + Free tier | |
| Support modelWho you talk to | From the builders |
Plans built for progress
Start free. Upgrade as you grow — simple monthly price, billed annually.
Freemium
$0/ forever
Perfect for trials, pilots, and small teams getting their first sync live.
- 1,000 callouts included free
- Up to 5 users
- Bronze support · business hours, Mon–Fri
- Salesforce AppExchange install
Silver
$129*/ mo, billed annually
For growing teams that need more callouts and a few more seats.
- 2,000 callouts included free
- Up to 10 users
- Silver support · 24h response, email & chat
- Salesforce AppExchange install
Enterprise
$199$49*/ mo, billed annually
1st year offer · renews at $199*/mo
For teams running mission-critical Xurrent workflows that need unlimited scale and white-glove support.
- Unlimited callouts
- Unlimited users
- Gold support · 24×7 priority, <4h response
- Dedicated account manager & quarterly health checks
Full Bronze, Silver & Gold support comparison
What you actually get inside each plan's support tier.
| Feature / Criteria | Bronze | Silver | Recommended Gold |
|---|---|---|---|
| Availability | Business hours (Mon–Fri) | Extended hours (Mon–Sat) | 24×7 priority coverage |
| Response Time | 2–3 business days | Within 24 hours | Within 4–8 hours |
| Support Channel | Email only | Email & chat | Email, chat & phone |
| Dedicated Account Manager | Not included | Shared CSM pool | Assigned account manager |
| Escalation Priority | Standard queue | Elevated queue | Top priority |
| Configuration Assistance | Self-service only | Setup guidance & templates | Full setup & integration assistance |
| Training & Onboarding | Self-paced documentation | Group training sessions | Personalized 1:1 onboarding |
| System Health Checks | Not included | Monthly basic check | Quarterly performance & health review |
| Consultation / Best Practices | Not included | Quarterly office hours | Proactive consultation |
* Monthly price, billed annually. Enterprise intro pricing applies to the first year only, then renews at $199/mo. Need custom scale or SLAs? Talk to our team
Trusted by Companies Worldwide
What our Salesforce & Xurrent customers say
Real teams syncing Xurrent with Salesforce on ADL Connect — in their own words.
Seamless Integration, Excellent Support, and Exciting Features
ADL Connect has been a game-changer for our organization by seamlessly integrating our Salesforce instance with Azure DevOps. Our support teams use the tool to link their Salesforce cases to existing Azure DevOps Work Items, ensuring streamlined communication and better collaboration between teams. What’s particularly helpful is the ability to relate multiple cases to a single bug, which simplifies tracking and resolution processes. ADL Connect continues to exceed our expectations and has become an invaluable tool for bridging Salesforce and Azure DevOps. Highly recommend!
Excellent tool and support
Our company evaluated a number of vendors to establish a connection between Salesforce and Azure, and going with ADL Connect was the clear choice. They responded promptly to our demo request, answered a number of questions from representatives across our business, and continued to provide excellent support as we tested, and ultimately purchased, this tool. I highly recommend ADL Connect if you’re looking for a no-code integration tool.
Have used both for ADO and Jira, 10/10 experience
App works great, is easy to use. Support team is very helpful as is the setup video online. Has been a consistent integration and was great to try it out a few times via the free version, however for any meaningful quantity of tickets needing to sync between Salesforce and ADO/JIRA you’ll need to get the paid version for sure because of the limits of the free version. Regardless, anytime I’ve ran into a problem their support team was awesome and very responsive and knowledgable as well. Once set up correctly, runs great!
Easy to configure and helpful support
Using this app for both ADO and JIRA integration. Configuring the connector is very easy and quick. Even if there are some obstacles or issues support is always helpful and provide help within hours! Nothing more to be added here — this can be setup within a day and gives you amazing functionalities.
Easy Connection for ADO and SF
Once we got everything synced and built, we have not had any issues. Support was a great help to get us up and running and to ensure we had everything we needed. Their help along with the provided materials made syncing ADO with Salesforce a breeze.
Answers to questions Xurrent teams ask
Is ADL Connect really Salesforce-native?
How is sync triggered — polling or push?
Can I map custom Salesforce objects to Xurrent?
What about attachments and comments?
Is there a free trial or free version?
What support comes with the paid plan?
Does it support Xurrent's account hierarchy and trust model?
Wasn't Xurrent called 4me?
Let’s Build Something Great
Our Salesforce + Xurrent certified team gets you live faster — from AppExchange install, to request & case mapping, to deployment — built around your service-management process.
Ready to bridge Salesforce and Xurrent?
Install in minutes, sync your first record under 15. Free tier or full AppExchange package — you choose.