Salesforce and Jira
Integration
ADL Connect provides Salesforce Jira integration for teams that need Salesforce records and Jira issues to stay connected. Link supported Salesforce records with Jira work items, map standard and custom fields, and keep updates, comments and attachments synchronized through a bi-directional connection. Sales, support and engineering teams can work with shared information without constantly switching between systems.
Get the Salesforce Jira Connector
ADL Connect is available through the Atlassian Marketplace for Jira teams that want to access supported Salesforce records from Jira issues. Install the app, connect your Salesforce org, and configure the records and fields your team needs. The Jira Marketplace listing is free to install.
- Access Salesforce records from Jira — see supported Salesforce records directly on the Jira issues your team already works in.
- Search, create and edit records — work with supported Salesforce records without leaving the Jira issue view.
- Configure field mapping — choose which Salesforce fields appear and how they map to your Jira workflow.
- Connect supported Salesforce orgs — link production or sandbox orgs, with admin-controlled configuration.
- Documented OAuth 2.0 authentication — connect using the OAuth 2.0 with PKCE flow described in the product documentation, with no middleware to host.
Salesforce Jira Integration Features
Four core capabilities every connector deserves — shipped from day one, maintained by the team that built them.
Bi-directional synchronization
Keep supported Salesforce records and Jira issues aligned as updates move between connected systems.
No-code field mapping
Map supported standard and custom fields, including picklists and lookup relationships, using the configuration interface.
Event-driven updates
Jira changes are delivered to Salesforce through secure-inbound notifications rather than a scheduled polling job.
Salesforce-native security
Runs as a managed package inside your Salesforce org, so field-level security, permission sets, named credentials and audit logging continue to apply.
How Salesforce and Jira Integration Works
ADL Connect links supported Salesforce objects with Jira issue types through a configured connection. Administrators choose the objects, fields and synchronization rules required by their workflow. Once configured, supported record updates, comments and attachments can move between the connected systems according to the selected mapping and sync rules. This Jira Salesforce integration helps teams coordinate work across CRM and engineering.
Connect Salesforce Objects with Jira Issue Types
ADL Connect supports mapping between the Salesforce objects and Jira issue types enabled for your configuration. Examples shown here include Cases, Accounts, Opportunities and custom objects, together with Jira issue types such as Bugs, Epics, Tasks and Stories. Administrators can configure field mappings and synchronization rules for their workflow.
Salesforce Cloud
- Standard objects: Cases, Accounts, Opportunities
- Custom objects & record types
- Files & attachments included
- FLS, profile & permission honor
- Salesforce Flows & Apex triggers
- Sync by record type, field, or custom event
Atlassian Platform
- Bugs, Epics, Tasks, Stories, Test Cases
- All workitem types & statuses
- Sprints, fix versions, components
- All file types incl. images, PDFs, ZIP
- Rich comments (HTML ↔ Atlassian doc)
- Issue links, dupes, relationships
What Data Can the Salesforce Jira Connector Synchronize?
From work items to attachments and comments — ADL Connect handles the data Salesforce and Jira teams actually care about.
Work items
Attachments
Comments
Issue links & search
Set Up Your Salesforce Jira Integration in Three Steps
Install, connect, configure. Three steps to a working Salesforce–Jira connection running inside your own org.
Install ADL Connect
Install the Salesforce package and the Jira Marketplace app using the official listing links.
Connect and authenticate
Follow the documented authorization steps to connect the Salesforce org and Jira site.
Configure mappings and synchronization
Select the records, fields and sync rules required, then test the connection before enabling production synchronization.
Watch a Salesforce Jira Integration Walkthrough
See how to install ADL Connect, connect Salesforce and Jira, configure field mappings, and test a synchronized record.
Everything you need, beautifully explained
Setup walkthroughs, configuration recipes, and the answer to every “why?” — all in one searchable hub.
Built to teach, designed to guide
Every setting documented. Every flow explained. Every edge case covered — in clear, searchable docs.
Watch the full setup walkthrough
See exactly how ADL Connect links Salesforce and Jira — from install to your first synced issues — in one short video.
Salesforce ↔ Jira
Full connector setup, start to finish
- 01 Install ADL ConnectAdd the app from Salesforce AppExchange in a couple of clicks.
- 02 Connect JiraAuthenticate your Salesforce org and Jira account securely.
- 03 Map fields both waysMatch objects, fields & picklists so data lines up perfectly.
- 04 Go live with syncSwitch on real-time, two-way sync and watch issues update instantly.
Compare Salesforce Jira Integration Options
Side-by-side with the most-installed AppExchange listings. Same workflow, very different architecture.
| Feature | Other ConnectorsTypical iPaaS / middleware | RecommendedADL ConnectSalesforce-native |
|---|---|---|
| InstallationHow you get started | One-click AppExchange | |
| AppExchange NativeRuns inside Salesforce org | ||
| Atlassian Marketplace listingDual-listed presence | ||
| Free version availableTry without sales call | ||
| Sync latencyTime from change to record | Real-time (secs) | |
| Bi-directionalTwo-way updates | ||
| No-code field mappingDrag & drop | Full UI | |
| Custom object supportBeyond standard objects | ||
| Attachments syncFull payload | ||
| Comments & @mentionsRich-text bridging | ||
| Issue links & duplicatesRelationship mapping | ||
| Multi-tool supportBeyond Jira | Jira + ADO + SN + Zendesk + Xurrent | |
| Security modelData residency | Lightning Data Service | |
| Setup timeTime-to-first-sync | Minutes | |
| Pricing modelHow licensing scales | Flat + Free tier | |
| Support modelWho you talk to | From the builders |
Salesforce Jira Connector Pricing and Plans
Choose a Salesforce Jira integration plan based on your team’s usage, scale and support needs. Start free and upgrade as you grow — simple monthly price, billed annually.
Freemium
$0/ forever
Perfect for trials, pilots, and small teams getting their first sync live.
- 1,000 callouts included free
- Up to 5 users
- Bronze support · business hours, Mon–Fri
- Salesforce AppExchange install
Silver
$129*/ mo, billed annually
For growing teams that need more callouts and a few more seats.
- 2,000 callouts included free
- Up to 10 users
- Silver support · 24h response, email & chat
- Salesforce AppExchange install
Enterprise
$199$49*/ mo, billed annually
1st year offer · renews at $199*/mo
For teams running mission-critical Jira workflows that need unlimited scale and white-glove support.
- Unlimited callouts
- Unlimited users
- Gold support · 24×7 priority, <4h response
- Dedicated account manager & quarterly health checks
Full Bronze, Silver & Gold support comparison
What you actually get inside each plan's support tier.
| Feature / Criteria | Bronze | Silver | Recommended Gold |
|---|---|---|---|
| Availability | Business hours (Mon–Fri) | Extended hours (Mon–Sat) | 24×7 priority coverage |
| Response Time | 2–3 business days | Within 24 hours | Within 4–8 hours |
| Support Channel | Email only | Email & chat | Email, chat & phone |
| Dedicated Account Manager | Not included | Shared CSM pool | Assigned account manager |
| Escalation Priority | Standard queue | Elevated queue | Top priority |
| Configuration Assistance | Self-service only | Setup guidance & templates | Full setup & integration assistance |
| Training & Onboarding | Self-paced documentation | Group training sessions | Personalized 1:1 onboarding |
| System Health Checks | Not included | Monthly basic check | Quarterly performance & health review |
| Consultation / Best Practices | Not included | Quarterly office hours | Proactive consultation |
* Monthly price, billed annually. Enterprise intro pricing applies to the first year only, then renews at $199/mo. Need custom scale or SLAs? Talk to our team
Get ADL Connect for Salesforce and Jira
Find the ADL Connect Salesforce Jira integration on Salesforce AppExchange and install the Jira app through the Atlassian Marketplace. The AppExchange package runs the sync inside Salesforce; the Marketplace app brings Salesforce records into Jira.
Install for Salesforce
The Salesforce-native managed package. Install from AppExchange in minutes, runs inside your trust boundary, includes all five connectors (Jira, Azure DevOps, ServiceNow, Xurrent, Zendesk).
Get on AppExchangeInstall for Jira
The Atlassian Marketplace listing of ADL Connect — a free SFDC connector for Jira teams who want their Salesforce records visible without leaving Jira. Listed under verified vendor.
View on MarketplaceTrusted by Companies Worldwide
What ADL Connect customers say
Teams use ADL Connect to connect Salesforce with Jira and other work management platforms — here is what they say, in their own words.
Seamless Integration, Excellent Support, and Exciting Features
ADL Connect has been a game-changer for our organization by seamlessly integrating our Salesforce instance with Azure DevOps. Our support teams use the tool to link their Salesforce cases to existing Azure DevOps Work Items, ensuring streamlined communication and better collaboration between teams. What’s particularly helpful is the ability to relate multiple cases to a single bug, which simplifies tracking and resolution processes. ADL Connect continues to exceed our expectations and has become an invaluable tool for bridging Salesforce and Azure DevOps. Highly recommend!
Excellent tool and support
Our company evaluated a number of vendors to establish a connection between Salesforce and Azure, and going with ADL Connect was the clear choice. They responded promptly to our demo request, answered a number of questions from representatives across our business, and continued to provide excellent support as we tested, and ultimately purchased, this tool. I highly recommend ADL Connect if you’re looking for a no-code integration tool.
Have used both for ADO and Jira, 10/10 experience
App works great, is easy to use. Support team is very helpful as is the setup video online. Has been a consistent integration and was great to try it out a few times via the free version, however for any meaningful quantity of tickets needing to sync between Salesforce and ADO/JIRA you’ll need to get the paid version for sure because of the limits of the free version. Regardless, anytime I’ve ran into a problem their support team was awesome and very responsive and knowledgable as well. Once set up correctly, runs great!
Easy to configure and helpful support
Using this app for both ADO and JIRA integration. Configuring the connector is very easy and quick. Even if there are some obstacles or issues support is always helpful and provide help within hours! Nothing more to be added here — this can be setup within a day and gives you amazing functionalities.
Easy Connection for ADO and SF
Once we got everything synced and built, we have not had any issues. Support was a great help to get us up and running and to ensure we had everything we needed. Their help along with the provided materials made syncing ADO with Salesforce a breeze.
Secure Salesforce Jira Integration and Data Processing
ADL Connect for Jira ships as a Salesforce-native managed package and a free Atlassian Marketplace app. Neither stores your data on our systems — here is exactly how that works.
- No ADL servers, no middleware. We run no compute, database or relay that touches your records — there is nothing on our side to breach.
- Zero sub-processors. Because nothing leaves your tenants, there is no third party in the processing chain for us to disclose.
- Salesforce security review passed. Our AppExchange managed package clears Salesforce’s mandatory code-level audit and is re-reviewed on their cycle.
- Your controls still apply. Permissions, sharing rules, MFA, IP ranges and audit logging all keep working exactly as they do today.
Includes our data-processing policy, residency, sub-processor list and DPA position — written for security reviews.
Salesforce Jira Integration FAQs
What is Salesforce Jira integration?
How does a Salesforce Jira connector work?
Is ADL Connect really Salesforce-native?
Which Jira issue types are supported?
How is sync triggered — polling or push?
Can I map custom Salesforce objects to Jira?
What about attachments and comments?
How does ADL Connect compare to Sinergify or Appfire?
Is there a free trial or free version?
What support comes with the paid plan?
Let’s Build Something Great
Our Salesforce + Jira certified team gets you live faster — from AppExchange install, to field mapping, to deployment — built around your unique business needs.
Ready to Connect Salesforce and Jira?
Talk with the ADL Connect team about your Salesforce objects, Jira workflows, field mappings and integration requirements. Request a demo to see how the Salesforce Jira integration can support your team’s process.