Sync Salesforce with Jira
— natively, bi‑directionally,
in seconds
ADL Connect is the Salesforce-native AppExchange app that bridges your CRM and Jira workitems. Sales, support and engineering finally work off the same record — with secure-inbound updates, custom field mapping, and full attachment/comment sync. No middleware. No cron jobs. No tab-switching.
Everything Salesforce & Jira teams need in one place
Four core capabilities every connector deserves — shipped from day one, maintained by the team that built them.
Bi-directional Sync
Salesforce updates push to Jira; Jira updates flow back to the record — with full audit history.
No-Code Field Mapping
Drag-and-drop mapping for standard and custom fields, including picklists and lookup relationships.
Real-time Sync
Secure-inbound delivery hits records in seconds — not on a 15-minute cron job.
Native Security
Runs inside Salesforce trust boundary. Named credentials, FLS, encryption and audit logs out of the box.
One Salesforce-native app that bridges every Jira workflow
ADL Connect installs from AppExchange in minutes and runs entirely inside your Salesforce org. No external middleware, no hosting, no IT ticket. Map any Salesforce object to any Jira issue type, sync comments, attachments and field changes in real time, and keep both sides honest with a full audit trail.
Built on Salesforce. Listed on Atlassian.
Native on both sides — ADL Connect plugs directly into Salesforce as a managed package and into Atlassian as a Marketplace app, with a hardened API bridge in between.
Salesforce Cloud
- Standard objects: Cases, Accounts, Opportunities
- Custom objects & record types
- Files & attachments included
- FLS, profile & permission honor
- Salesforce Flows & Apex triggers
- Sync by record type, field, or custom event
Atlassian Platform
- Bugs, Epics, Tasks, Stories, Test Cases
- All workitem types & statuses
- Sprints, fix versions, components
- All file types incl. images, PDFs, ZIP
- Rich comments (HTML ↔ Atlassian doc)
- Issue links, dupes, relationships
Every Jira object. Mapped, synced, audited.
From workitems to attachments to comments — ADL Connect handles the data Salesforce and Jira teams actually care about.
Workitems
Attachments
Comments
Links & Search
Live in minutes, not months
Install, connect, map. Three steps to a live Salesforce–Jira bridge running entirely inside your org.
Install from AppExchange
One-click managed package install. No external middleware, no IT ticket, no hosting to maintain. Get the free version on AppExchange and the Atlassian Marketplace.
Connect & authenticate
Authorize Salesforce ↔ Jira via named credentials and a guided OAuth flow. Connection is encrypted end-to-end and stored inside your Salesforce trust boundary.
Map & go live
Drag-and-drop field mapping, set sync rules by record type or trigger, then watch records flow in real time. Most teams ship their first sync in under 15 minutes.
See it in action in 3 minutes
A short visual tour of the Jira connector — install, configure and sync, end to end.
Everything you need, beautifully explained
Setup walkthroughs, configuration recipes, and the answer to every “why?” — all in one searchable hub.
Built to teach, designed to guide
Every setting documented. Every flow explained. Every edge case covered — in clear, searchable docs.
ADL Connect vs the other Salesforce–Jira connectors
Side-by-side with the most-installed AppExchange listings. Same workflow, very different architecture.
| Feature | Other ConnectorsTypical iPaaS / middleware | RecommendedADL ConnectSalesforce-native |
|---|---|---|
| InstallationHow you get started | One-click AppExchange | |
| AppExchange NativeRuns inside Salesforce org | ||
| Atlassian Marketplace listingDual-listed presence | ||
| Free version availableTry without sales call | ||
| Sync latencyTime from change to record | Real-time (secs) | |
| Bi-directionalTwo-way updates | ||
| No-code field mappingDrag & drop | Full UI | |
| Custom object supportBeyond standard objects | ||
| Attachments syncFull payload | ||
| Comments & @mentionsRich-text bridging | ||
| Issue links & duplicatesRelationship mapping | ||
| Multi-tool supportBeyond Jira | Jira + ADO + SN + Zendesk + Xurrent | |
| Security modelData residency | Lightning Data Service | |
| Setup timeTime-to-first-sync | Minutes | |
| Pricing modelHow licensing scales | Flat + Free tier | |
| Support modelWho you talk to | From the builders |
Plans built for progress
Start free. Upgrade as you grow — simple monthly price, billed annually.
Freemium
$0/ forever
Perfect for trials, pilots, and small teams getting their first sync live.
- 1,000 callouts included free
- Up to 5 users
- Bronze support · business hours, Mon–Fri
- Salesforce AppExchange install
Silver
$129*/ mo, billed annually
For growing teams that need more callouts and a few more seats.
- 2,000 callouts included free
- Up to 10 users
- Silver support · 24h response, email & chat
- Salesforce AppExchange install
Enterprise
$199$49*/ mo, billed annually
1st year offer · renews at $199*/mo
For teams running mission-critical Jira workflows that need unlimited scale and white-glove support.
- Unlimited callouts
- Unlimited users
- Gold support · 24×7 priority, <4h response
- Dedicated account manager & quarterly health checks
Full Bronze, Silver & Gold support comparison
What you actually get inside each plan's support tier.
| Feature / Criteria | Bronze | Silver | Recommended Gold |
|---|---|---|---|
| Availability | Business hours (Mon–Fri) | Extended hours (Mon–Sat) | 24×7 priority coverage |
| Response Time | 2–3 business days | Within 24 hours | Within 4–8 hours |
| Support Channel | Email only | Email & chat | Email, chat & phone |
| Dedicated Account Manager | Not included | Shared CSM pool | Assigned account manager |
| Escalation Priority | Standard queue | Elevated queue | Top priority |
| Configuration Assistance | Self-service only | Setup guidance & templates | Full setup & integration assistance |
| Training & Onboarding | Self-paced documentation | Group training sessions | Personalized 1:1 onboarding |
| System Health Checks | Not included | Monthly basic check | Quarterly performance & health review |
| Consultation / Best Practices | Not included | Quarterly office hours | Proactive consultation |
* Monthly price, billed annually. Enterprise intro pricing applies to the first year only, then renews at $199/mo. Need custom scale or SLAs? Talk to our team
Listed on both sides — native everywhere
Install from the marketplace your team already uses. Same app, same data model, same secure architecture.
Install for Salesforce
The Salesforce-native managed package. Install from AppExchange in minutes, runs inside your trust boundary, includes all five connectors (Jira, Azure DevOps, ServiceNow, Xurrent, Zendesk).
Get on AppExchangeInstall for Jira
The Atlassian Marketplace listing of ADL Connect — a free SFDC connector for Jira teams who want their Salesforce records visible without leaving Jira. Listed under verified vendor.
View on MarketplaceTrusted by Companies Worldwide
What our Salesforce & Jira customers say
Real teams syncing Jira with Salesforce on ADL Connect — in their own words.
Seamless Integration, Excellent Support, and Exciting Features
ADL Connect has been a game-changer for our organization by seamlessly integrating our Salesforce instance with Azure DevOps. Our support teams use the tool to link their Salesforce cases to existing Azure DevOps Work Items, ensuring streamlined communication and better collaboration between teams. What’s particularly helpful is the ability to relate multiple cases to a single bug, which simplifies tracking and resolution processes. ADL Connect continues to exceed our expectations and has become an invaluable tool for bridging Salesforce and Azure DevOps. Highly recommend!
Excellent tool and support
Our company evaluated a number of vendors to establish a connection between Salesforce and Azure, and going with ADL Connect was the clear choice. They responded promptly to our demo request, answered a number of questions from representatives across our business, and continued to provide excellent support as we tested, and ultimately purchased, this tool. I highly recommend ADL Connect if you’re looking for a no-code integration tool.
Have used both for ADO and Jira, 10/10 experience
App works great, is easy to use. Support team is very helpful as is the setup video online. Has been a consistent integration and was great to try it out a few times via the free version, however for any meaningful quantity of tickets needing to sync between Salesforce and ADO/JIRA you’ll need to get the paid version for sure because of the limits of the free version. Regardless, anytime I’ve ran into a problem their support team was awesome and very responsive and knowledgable as well. Once set up correctly, runs great!
Easy to configure and helpful support
Using this app for both ADO and JIRA integration. Configuring the connector is very easy and quick. Even if there are some obstacles or issues support is always helpful and provide help within hours! Nothing more to be added here — this can be setup within a day and gives you amazing functionalities.
Easy Connection for ADO and SF
Once we got everything synced and built, we have not had any issues. Support was a great help to get us up and running and to ensure we had everything we needed. Their help along with the provided materials made syncing ADO with Salesforce a breeze.
Answers to questions Jira teams ask
Is ADL Connect really Salesforce-native?
Which Jira issue types are supported?
How is sync triggered — polling or push?
Can I map custom Salesforce objects to Jira?
What about attachments and comments?
How does ADL Connect compare to Sinergify or Appfire?
Is there a free trial or free version?
What support comes with the paid plan?
Let’s Build Something Great
Our Salesforce + Jira certified team gets you live faster — from AppExchange install, to field mapping, to deployment — built around your unique business needs.
Ready to bridge Salesforce and Jira?
Install in minutes, sync your first record under 15. Free Atlassian Marketplace listing or full AppExchange package — you choose.