One platform. Five connectors.
Every team aligned with Salesforce.
ADL Connect bridges Salesforce with Jira, Azure DevOps, ServiceNow, Xurrent and Zendesk — in real time, bi-directionally, and fully inside Salesforce. No middleware, no batch jobs, no broken silos.
Five connectors. One Salesforce experience.
Every ADL Connect product is a 100% Salesforce-native managed package — security-reviewed, drag-and-drop configurable, and designed for real-time sync.
ADL Connect for Jira
Bi-directional, real-time sync between Salesforce cases and Jira issues. Comments, attachments, statuses, custom fields — all kept in lock-step.
- Cloud & Data Center support
- Auto-create issues from cases
- JQL-powered field mapping
- Sprint & epic visibility inside SF
ADL Connect for Azure DevOps
Connect Salesforce to Azure Boards work items in seconds. Push customer context into your backlog, pull engineering updates back to Service Cloud.
- Services, Server & on-prem
- Work-item type aware sync
- Flow & Apex callout ready
- Multi-project & multi-org
ADL Connect for ServiceNow
Incidents, change requests, CMDB items and SLAs — synced both ways with Salesforce, in real time.
- ITSM, ITOM & CSM support
- SLA-aware sync triggers
- CMDB record linking
ADL Connect for Xurrent
Bring Xurrent (formerly 4me) requests, SLAs and workflows directly into Salesforce. Built for managed service providers.
- Multi-account & multi-tenant
- Time-tracking pass-through
- SLA escalation triggers
ADL Connect for Zendesk
Sync Zendesk tickets, macros and triggers with Salesforce Service Cloud. One unified support workflow across teams.
- Ticket, view & macro sync
- Inline ticket creation in SF
- CSAT & rating capture
Six things every connector should do. Ours actually does them.
Not a webhook script. Not a middleware contract. A real Salesforce-native sync engine built by people who've shipped it in 200+ orgs.
True bi-directional sync
A change in Salesforce reflects instantly in the connected tool — and vice versa. Across all five platforms, with conflict resolution baked in.
100% Salesforce-native
Managed package, installed via AppExchange. No data leaves your trust boundary, no middleware to maintain, no extra vendor contracts.
Real-time, not 15-minute batch
Updates flow in seconds. Comments, statuses and field changes appear before someone refreshes the page — not on a cron.
Enterprise security
OAuth 2.0, encrypted credentials, Salesforce-reviewed for AppExchange. SOC 2 ready, GDPR aware, full audit trail.
No-code mapping
Drag-and-drop field mapping with sensible defaults. Custom objects, picklists, dates, lookups — all configurable without code.
Hands-on support
Real engineers, not chatbots. Onboarding in days, not weeks. A Slack channel with your team — not a ticket queue.
Why teams move off middleware and onto ADL Connect.
Most "connectors" are middleware in disguise — with extra contracts, latency, and one more thing to maintain.
Live in a day. Four steps.
Any ADL Connect product follows the same install path — so picking your second connector takes minutes.
Get it from AppExchange
One-click install. Security-reviewed managed package, ready in any Salesforce org — sandbox or production.
Authenticate once
OAuth 2.0 handshake with Jira, Azure DevOps, ServiceNow, Xurrent or Zendesk. Credentials are encrypted at rest.
Map your fields
Drag-and-drop mapping with sensible defaults. Custom objects, picklists, dates, lookups — configured in minutes.
Watch it flow
Records, statuses, comments and attachments sync in real time — both ways, automatically. Audit trail included.
Built once. Reused across every team that touches a customer.
Every ADL Connect product shares the same sync engine — so if Sales adopts Jira sync, Support already has Zendesk sync waiting. Same data model, same mapping UI, same audit trail.
What teams say after shipping ADL Connect.
Verified reviews from Salesforce admins, engineering leads, and support teams running ADL Connect in production today.
Seamless integration, excellent support, exciting features
ADL Connect has been a game-changer by seamlessly integrating Salesforce with Azure DevOps. Our support teams link Salesforce cases to existing work items — particularly helpful is relating multiple cases to a single bug. It continues to exceed expectations.
Excellent tool and support
We evaluated a number of vendors to bridge Salesforce and Atlassian. Going with ADL Connect was the clear choice. They responded promptly, answered every question from every business unit, and continued excellent support through purchase. Highly recommend.
10/10 experience for both ADO and Jira
The app works great and is easy to use. The support team is very helpful, as is the setup video. We’ve tried both free and paid versions; for any real ticket volume the paid version is the right call. Anytime we hit a snag, support was responsive and knowledgeable.
Easy to configure and helpful support
Using ADL Connect for both ADO and Jira integration. Configuring the connector is very easy and quick. Even when there are obstacles or issues, support is always helpful and replies within hours. Setup in a day — amazing functionality after.
Easy connection for ADO and Salesforce
Once we got everything synced and built, we have not had any issues. Support was a great help getting us up and running and ensuring we had everything we needed. The provided materials made syncing ADO with Salesforce a breeze.
ITSM workflows finally aligned with Service Cloud
We’d been duct-taping Salesforce and ServiceNow with custom Apex for years. ADL Connect replaced 1,200 lines of code in two days — bi-directional sync, SLA triggers, CMDB linkage all working out of the box.
Start free. Scale when you're ready.
Same pricing for every connector — Jira, Azure DevOps, ServiceNow, Xurrent or Zendesk. No per-record or per-call surprises.
Freemium
For small teams just getting started with Salesforce-to-platform sync.
- 1,000 outbound callouts / month
- Up to 5 connected users
- Bronze email support
- AppExchange install & updates
- Dedicated account manager
Small Team
For growing teams syncing real ticket volume across Sales, Support and Engineering.
- 2,000 outbound callouts / month
- Up to 10 connected users
- Bronze priority support
- AppExchange install & updates
- Dedicated account manager
Enterprise
Unlimited sync, dedicated humans, quarterly business reviews — for orgs running ADL Connect across teams.
- Unlimited outbound callouts
- Unlimited connected users
- Gold 24/7 support & SLAs
- Dedicated AM + quarterly checks
- Custom mapping & onboarding
* Monthly price billed annually. Pricing is per connector, per Salesforce org. Multi-connector and multi-org bundles available — book a call for a custom quote.
The short answers before you book a demo.
Is ADL Connect really a managed package, or a middleware product?
Can I install more than one connector in the same org?
How long does it take to go live?
Does it work with Salesforce Sandboxes?
What about custom fields and custom objects?
How is pricing structured?
Bridge every Salesforce integration — today.
Start free on AppExchange. Scale when you're ready. Always native to Salesforce.