Every guide, walkthrough & video to connect Salesforce — in one place.
Step-by-step setup docs, field-mapping recipes, OAuth walkthroughs and video tutorials for all five ADL Connect integrations — Jira, Azure DevOps, ServiceNow, Xurrent and Zendesk. Everything you need to go from install to live sync.
Documentation for every connector
Each knowledge base covers installation, authentication, field mapping, sync rules, automation and troubleshooting — with screenshots for every step. Pick your platform to dive in.
Salesforce × Jira
Bi-directional sync between Salesforce cases and Jira issues — JQL mapping, sprint visibility, comments & attachments.
- Install & connect
- OAuth / Forge
- Field mapping
- Sync rules
- Troubleshooting
Salesforce × Azure DevOps
Link Salesforce records to Azure Boards work items — External Client App OAuth, Marketplace & AppExchange setup, Flow/Apex triggers.
- Marketplace ext
- OAuth 2.0
- Work-item map
- Migration/upgrade
- FAQ
Salesforce × ServiceNow
Sync incidents, change requests, CMDB items and SLAs both ways — OAuth 2.0 setup, SLA-aware triggers and CMDB linking.
- Setup OAuth 2.0
- Incident sync
- CMDB linking
- SLA triggers
- Troubleshooting
Salesforce × Xurrent
Bring Xurrent requests, SLAs and workflows into Salesforce — multi-account/tenant support, time-tracking and SLA escalation.
- Connect account
- Request sync
- SLA escalation
- Time tracking
- FAQ
Salesforce × Zendesk
Sync Zendesk tickets, macros and triggers with Salesforce Service Cloud — inline ticket creation and CSAT capture.
- Install & auth
- Ticket sync
- Macros & views
- CSAT capture
- FAQ
Can't find it?
Our team answers setup questions, mapping edge-cases and migration planning directly — usually within one business day.
- Live support
- Onboarding
- Custom mapping
Watch it done — step by step
Prefer to follow along? These walkthroughs from our YouTube channel take you through installation and configuration for each connector, end to end.
From install to live sync in four steps
The same path works for every connector. The detailed guide for your platform expands each step with screenshots.
Install
Add the ADL Connect managed package from the Salesforce AppExchange in one click — no middleware, no external servers.
Connect
Authenticate your platform with a guided OAuth 2.0 flow using named credentials, stored inside your Salesforce trust boundary.
Map
Match Salesforce fields to Jira, ADO, ServiceNow, Xurrent or Zendesk with drag-and-drop mapping and sync rules — no code.
Sync
Turn on real-time bi-directional sync. Records, comments and attachments flow both ways automatically.
Jump straight to what you need
Setting up OAuth 2.0
Connected apps, named credentials and token scopes.
Field & object mapping
Map standard and custom fields with drag-and-drop rules.
Bi-directional sync rules
Control direction, triggers and conflict handling.
Migration & upgrades
Move from legacy connectors and upgrade package versions.
SLA & escalation
SLA-aware triggers, time tracking and escalation paths.
Tickets, macros & CSAT
Sync Zendesk views and capture satisfaction scores.
CMDB & incident linking
Link CMDB items and keep incidents in step both ways.
Troubleshooting
Common errors, retry behaviour and sync diagnostics.
Documentation, answered
Are the guides free to read?
Do the docs cover both Cloud and on-premise?
How long does a typical setup take?
Where do I go if a step doesn't work?
Are new connectors and topics added over time?
Read a guide, watch a video, go live today.
Everything is documented and free. Start with your platform's guide, or talk to our team about a guided rollout.