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Official Partner
Unleashing Business Synergy With Salesforce Jira integration
Deliver exceptional customer support with improved coordination across teams
By integrating Salesforce and Azure DevOps, ADL Connect improves coordination between teams. It enables efficient collaboration and tracking as teams work on various customer-centric tasks. The goal of this integration of Salesforce and Azure DevOps is to bridge the gap between Sales, Support, and Engineering and allow teams to work more efficiently towards resolving customer-related tasks.
The Salesforce Connector Advantage
No ETL
No Server
No Coding
Connect Salesforce with Any Jira Application
- Connect your Jira, on-premise, or cloud applications in minutes.
- Using our no-code connector. With easy-to-use, drag-and-drop, pre-built components.
- it’s effortless to streamline workflows and automate processes end to end with Salesforce.
Automate Jira with Salesforce data integration
- Easily gain context of issues with respect to customer cases.
- Efficiently collaborate and align with support in meeting customer needs.
- Provide support teams with faster resolution to customer needs.
What is ADL connect ?
Deliver Rapid Support
Improve customer satisfaction by empowering your support teams to deliver timely assistance. Integrate your Jira applications with your Salesforce CRM:
- Sync key data fields across applications to ensure cross-department and team visibility.
- Provide a unified view of customers, orders, and fulfillment across systems to improve accuracy and reporting.
- Reduce customer churn by expediting response times to tickets and issues.
Salesforce & Jira integration with ADL Connect
Flexible to suit your business needs
ADL Connect Salesforce Integration offers businesses unparalleled flexibility by allowing them to choose a configuration that aligns with their specific business process requirements, user’s technical experience, and data sync direction. Whether you prefer a one-way or two-way sync, ADL Connect empowers you to customize the integration to suit your unique needs. Our user-friendly interface makes it effortless for any user, regardless of their technical expertise, to configure and manage the integration smoothly. With ADL Connect, you can confidently tailor the integration to achieve optimal efficiency and streamline your operations.
Designed for all user experience levels
ADL Connect’s powerful automation solutions are meticulously crafted with various user roles in mind, catering to the needs of admins, power users, consultants, and developers alike. Our intuitive design ensures that functionality, security, efficacy, and ease-of-use are at the forefront of every solution we offer. From seamless integration into existing workflows to advanced customization options, ADL Connect empowers admins to effortlessly manage and optimize their systems. Power users can leverage our robust features to streamline processes and enhance productivity, while agents can rely on our automation capabilities to always view live data. Developers will appreciate ADL Connect flexible framework, allowing them to extend and enhance functionality to meet their unique requirements.
Step By Step Walkthrough
Through seamless integration with and automation of internal business processes, Salesforce connector users can achieve significant measurable time savings and improvement in efficiency in turning around customer-reported cases and reducing time to case resolution.
Guide
Salesforce Connector allows for bidirectional exchange of information between Salesforce and AzureDevOps. By integrating Salesforce and Azure DevOps, ADL Connect improves coordination between teams.
Pricing
Plans Built for Progress
Freemium
$0
Plan Includes :
- 1000 Callouts free
- Up to 5 users
-
Bronze Support
(Essentials for standard users)
Premium Monthly Plan
$199/company
Plan Includes :
- Unlimited Callouts
- Up to 50 Users
-
Silver Support
(Timely assistance & guidance for growing teams)
Premium Yearly Plan
$1999/company
Plan Includes :
- Unlimited Callouts
- Unlimited Users
-
Gold Support
(Priority, personalized, and proactive support for critical operations)
Feature / Criteria | Bronze Support | Silver Support | Gold Support |
|---|---|---|---|
Availability | Business hours only (Mon–Fri) | Extended hours (Mon–Sat) | 24×7 priority coverage |
Response Time | Within 2–3 business days | Within 24 hours | Within 4–8 hours (priority response) |
Support Channel | Limited | Email & chat support | Email, chat & phone support |
Dedicated Account Manager | ❌ Not included | Optional | ✅ Assigned account manager |
Escalation Priority | Standard queue | High priority | Top priority |
Configuration Assistance | Self-service only | Guidance via support | ✅ Full setup and integration assistance |
Training & Onboarding | Self-paced documentation | Limited | Personalized 1:1 onboarding & training |
System Health Checks | ❌ Not included | ❌ Not included | Quarterly performance & health review |
Consultation / Best Practices | ❌ Not included | ❌ Not included | ✅ Proactive consultation |
Testimonials
What Our Clients Say
Nic Gulas
Easy Connection for ADO and SF
Once we got everything synced and built, we have not had any issues. Support was a great help to get us up and running and to ensure we had everything we needed. Their help along with the provided materials made syncing ADO with Salesforce a breeze.
Sarah Orens
Seamless Integration, Excellent Support, and Exciting Features
ADL Connect has been a game-changer for our organization by seamlessly integrating our Salesforce instance with Azure DevOps. Our support teams use the tool to link their Salesforce cases to existing Azure DevOps Work Items, ensuring streamlined communication and better collaboration between teams. What’s particularly helpful is the ability to relate multiple cases to a single bug, which simplifies tracking and resolution processes.ADL Connect continues to exceed our expectations and has become an invaluable tool for bridging Salesforce and Azure DevOps. Highly recommend!
Alex Buffie
Excellent tool and support
Our company evaluated a number of vendors to establish a connection between Salesforce and Azure, and going with ADL Connect was the clear choice. They responded promptly to our demo request, answered a number of questions from representatives across our business, and continued to provide excellent support as we tested, and ultimately purchased, this tool. I highly recommend ADL Connect if you're looking for a no-code integration tool.
Aaron Ethridge
Have used both for ADO and Jira, 10/10 experience
App works great, is easy to use. Support team is very helpful as is the setup video online. Has been a consistent integration and was great to try it out a few times via the free version, however for any meaningful quantity of tickets needing to sync between Salesforce and ADO/JIRA you'll need to get the paid version for sure because of the limits of the free version. Regardless, anytime I've ran into a problem their support team was awesome and very responsive and knowledgable as well. Once set up correctly, runs great!
Ben Southwell
Great Experience!
We have recently implemented this application for an Azure Dev Ops Salesforce integration and have had a very pleasant experience. The tool is very flexible supporting both a 1:1 Case to Dev Ops Work Item model and a many-to-many relationship as well. The support team managing this application is great! they are very responsive and have been willing to walk through all our questions on a call. They even assisted in some customizations in Salesforce to help the tool meet our workflow. I would definitely recommend this tool to anyone looking for a Dev Ops integration with Salesforce
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FAQ
Clear Answers to Help You
Yes! ADL Connect supports integration with Jira Cloud and On-Premises (TFS)
Yes. ADL Connect allows you to map and sync any standard or any custom objects and fields to meet your business requirements.
Yes. ADL Connect supports many-to-many linking, allowing multiple Salesforce Cases to be associated with a single Jira work item, or a single case associated with multiple Issues.
Yes! You can define the sync logic manually based on your custom rules (eg.. Only the specific recordType needs to be created as work items or based on a specific field value, you need to create/ update a Issue.
Yes. You create a Salesforce record from a Issue (eg, a case can be created in Salesforce linking a selected Issue directly from Jira)
Yes. You can configure automatic synchronisation or trigger updates manually as needed.
You can sync any fields like title, description, status, comments, attachments, and custom fields—based on your configuration.
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