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What is Azure DevOps connector?
Salesforce Connector allows for bidirectional exchange of information between Salesforce and AzureDevOps
By integrating Salesforce and Azure DevOps, ADL Connect improves coordination between teams. It enables efficient collaboration and tracking as teams work on various customer-centric tasks. The goal of this integration of Salesforce and Azure DevOps is to bridge the gap between Sales, Support, and Engineering and allow teams to work more efficiently towards resolving customer-related tasks.
Salesforce & Azure DevOps integration with SF Connector
Integration
Through deep and rich integration between Salesforce and Azure DevOps, Salesforce Connector improves the productivity of Support Teams as it relates to their customer-centric activities. It helps them improve service-level agreement compliance and customer satisfaction. Its focus on support-centric use cases is key to ensuring that Support teams are efficient in tracking and resolving customer cases through the escalation lifecycle. This focus also distinguishes Salesforce connector from other similar solutions which merely copy data between the applications and fail to target any business problem or serve any constituent with respect to their functional capabilities.
The Salesforce Connector Advantage
No Coding
No ETL
No Server
Key Features
Easy Configure
Get started in minutes with our fully native Azure DevOps Salesforce Integration. Connect systems, update workitems and salesforce records from page layouts, and match in little time.automate processes end to end with in Salesforce.
Secure Operations
Safely operate with our unique Read-Only mode and user permissions sets. Our Salesforce native app allows management to let teams work at the appropriate levels.
Two-way Sync
ADL Connect is a true bi-directional syncing solution. Any changes made in Azure DevOps are reflected back to Salesforce in seconds, and workitems created from Salesforce are in Azure DevOps instantly.
Comments
Allowing users to send comments and discussions directly between the two platforms. Ensures that teams can collaborate efficiently, with updates and feedback synchronized in real-time, reducing the need for manual data entry and improving project visibility across both systems.
Search
Users can now search for relevant Azure DevOps work items directly from Salesforce, ensuring quick access to related development tasks without leaving the platform. Additionally, users can easily identify and link duplicate work items to Salesforce records, maintaining a clean and organized workflow.
Attachment
Allows users to attach files, documents, and other relevant assets directly to discussions and records within both platforms, ensures that all related documents are easily accessible and shared across teams, improving workflow efficiency and reducing the risk of missing critical information
Collaboration | |||||||||||||||||||||
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Exchange comments with DevOps WorkItem | |||||||||||||||||||||
Exchange attachments with DevOps WorkItem | |||||||||||||||||||||
Share case-related information with DevOps WorkItem | |||||||||||||||||||||
Tracking | |||||||||||||||||||||
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Create DevOps WorkItem from Salesforce | |||||||||||||||||||||
View DevOps WorkItem issue details in Salesforce | |||||||||||||||||||||
Edit WorkItem in Salesforce | |||||||||||||||||||||
Transition issues through workflow states | |||||||||||||||||||||
Track WorkItem activity via Chatter | |||||||||||||||||||||
Report metrics on cases with links to DevOps WorkItem | |||||||||||||||||||||
Step By Step Walkthrough
Through seamless integration with and automation of internal business processes, Salesforce connector users can achieve significant measurable time savings and improvement in efficiency in turning around customer-reported cases and reducing time to case resolution.
Guide
Salesforce Connector allows for bidirectional exchange of information between Salesforce and AzureDevOps. By integrating Salesforce and Azure DevOps, ADL Connect improves coordination between teams.
Pricing
Plans Built for Progress
Freemium
$0
Plan Includes :
- 1000 Callouts free
- Up to 5 users
-
Bronze Support
(Essentials for standard users)
Premium Monthly Plan
$199/company
Plan Includes :
- Unlimited Callouts
- Up to 50 Users
-
Silver Support
(Timely assistance & guidance for growing teams)
Premium Yearly Plan
$1999/company
Plan Includes :
- Unlimited Callouts
- Unlimited Users
-
Gold Support
(Priority, personalized, and proactive support for critical operations)
Feature / Criteria | Bronze Support | Silver Support | Gold Support |
|---|---|---|---|
Availability | Business hours only (Mon–Fri) | Extended hours (Mon–Sat) | 24×7 priority coverage |
Response Time | Within 2–3 business days | Within 24 hours | Within 4–8 hours (priority response) |
Support Channel | Limited | Email & chat support | Email, chat & phone support |
Dedicated Account Manager | ❌ Not included | Optional | ✅ Assigned account manager |
Escalation Priority | Standard queue | High priority | Top priority |
Configuration Assistance | Self-service only | Guidance via support | ✅ Full setup and integration assistance |
Training & Onboarding | Self-paced documentation | Limited | Personalized 1:1 onboarding & training |
System Health Checks | ❌ Not included | ❌ Not included | Quarterly performance & health review |
Consultation / Best Practices | ❌ Not included | ❌ Not included | ✅ Proactive consultation |
Testimonials
What Our Clients Say
Nic Gulas
Easy Connection for ADO and SF
Once we got everything synced and built, we have not had any issues. Support was a great help to get us up and running and to ensure we had everything we needed. Their help along with the provided materials made syncing ADO with Salesforce a breeze.
Sarah Orens
Seamless Integration, Excellent Support, and Exciting Features
ADL Connect has been a game-changer for our organization by seamlessly integrating our Salesforce instance with Azure DevOps. Our support teams use the tool to link their Salesforce cases to existing Azure DevOps Work Items, ensuring streamlined communication and better collaboration between teams. What’s particularly helpful is the ability to relate multiple cases to a single bug, which simplifies tracking and resolution processes.ADL Connect continues to exceed our expectations and has become an invaluable tool for bridging Salesforce and Azure DevOps. Highly recommend!
Alex Buffie
Excellent tool and support
Our company evaluated a number of vendors to establish a connection between Salesforce and Azure, and going with ADL Connect was the clear choice. They responded promptly to our demo request, answered a number of questions from representatives across our business, and continued to provide excellent support as we tested, and ultimately purchased, this tool. I highly recommend ADL Connect if you're looking for a no-code integration tool.
Aaron Ethridge
Have used both for ADO and Jira, 10/10 experience
App works great, is easy to use. Support team is very helpful as is the setup video online. Has been a consistent integration and was great to try it out a few times via the free version, however for any meaningful quantity of tickets needing to sync between Salesforce and ADO/JIRA you'll need to get the paid version for sure because of the limits of the free version. Regardless, anytime I've ran into a problem their support team was awesome and very responsive and knowledgable as well. Once set up correctly, runs great!
Ben Southwell
Great Experience!
We have recently implemented this application for an Azure Dev Ops Salesforce integration and have had a very pleasant experience. The tool is very flexible supporting both a 1:1 Case to Dev Ops Work Item model and a many-to-many relationship as well. The support team managing this application is great! they are very responsive and have been willing to walk through all our questions on a call. They even assisted in some customizations in Salesforce to help the tool meet our workflow. I would definitely recommend this tool to anyone looking for a Dev Ops integration with Salesforce
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FAQ
Clear Answers to Help You
Yes! ADL Connect supports integration with Azure DevOps Cloud and On-Premises (TFS)
Yes. ADL Connect allows you to map and sync any standard or any custom objects and fields to meet your business requirements.
Yes. ADL Connect supports many-to-many linking, allowing multiple Salesforce Cases to be associated with a single DevOps work item, or a single case associated with multiple work items.
Yes! You can define the sync logic manually based on your custom rules (eg.. Only the specific recordType needs to be created as work items or based on a specific field value, you need to create/ update a work item.
Yes. You create a Salesforce record from a work item (eg, a case can be created in Salesforce linking a selected work item directly from Azure DevOps)
Yes. You can configure automatic synchronisation or trigger updates manually as needed.
You can sync any fields like title, description, status, comments, attachments, and custom fields—based on your configuration.
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